The Importance of Keeping Notices (Part 2)

Last October, MBNA sent me a letter informing me that my Visa card would be "upgraded" to an American Express at the end of the month. In the letter they mentioned that, as long as I made $1,000 in purchases by December 31, I would receive a $50 American Express gift card. I made well over the minimum amount of required purchases, so I was certain I'd get my gift card in the mail. When I didn't receive the card by mid-February, I called customer service who informed me the gift card would be mailed by March. By the time the end of April rolled around, and I still hadn't received it I realized that I better give MBNA a call again.

I spoke to a customer service representative who had no record the offer was even made. After being on the phone for over 30 minutes while she called other departments, she finally informed me that I would have to fax a copy of the letter I received. I happened to have kept that letter, but what about the other people who either forgot or didn't keep their letter? Anyway, I faxed MBNA a letter and a copy of their letter. While I await my gift card in the mail, I can't help but to think how frustrating it is to have to ask for it. I'll keep you posted if I ever get it.